RETURN POLICY

30 days returns policy

You can return any  items  within 30 days of purchase for a full store credit of the paid price. What’s more, returns are free of charge! You can only return your orders if they are damaged upon delivery.

Free returns in four  simple steps:

1.    Please fill in the Returns Slip you received with your shipment.

2.   Please fill in the Poslaju Returns Label you received with your shipment.

3.   Place the item(s) in their original packaging into a box or plastic slip if provided* along with the returns slip and then affix the return label to the outside of the box.

*The box doesn’t have to be the one we sent you but it should be of an adequate size/strength to protect the items you’re returning.

4.   Take your return package to a Poslaju drop-off point – the cost of the return is on us. Remember to keep the receipt you’re given at the drop-off point as proof of your return.

We aim to get your store credit to you within 24 hours of us receiving your parcel. If you sent your parcel over seven days ago and you still haven’t received an email confirming your return, please contact us at customer@herbalife.com.my or

call customer service hotline  (+017-5103066) ()9am–7pm, Monday to Friday)

Store Credit Refund

Store Credit is issued in the form of a voucher, whereby the value of the voucher is equal to the total amount paid of your returned item(s). Store Credit Vouchers cannot be exchanged for a money refund in the future. Use the Store Credit Voucher on our website to make future purchases. Store credit will be linked to your account and cannot be used by anyone else.

What is a store credit and how do I use it?

Store credit is issued through an email that will be sent to you from our customer service department. The email will contain a code and a value amount. You can use this voucher by entering the code into the voucher box on the bottom right side of your SHOPPING CART page, before you click the “Proceed to Checkout” button. Essentially store credit codes and voucher codes are used in the same way.

Store credit is valid for 365 days. If you need assistance for combining or splitting your store credit voucher amount kindly contact us at customer@herbalife.com.my or call our customer service hotline  (+017-5103066)()9am–7pm, Monday to Friday)